At Timesco we take your privacy seriously and are committed to protecting the personal data of our customers, clients and users of our services. This Privacy Policy explains how we collect, use, store and protect personal data that we receive from you or that you provide to us.

Who is responsible for your personal data?
Timesco Healthcare Ltd is a company registered in England. Registered number: 3346938. Registered office: 3 Carnival Park, Carnival Close, Basildon, Essex, SS14 3WN, United Kingdom

Timesco is a leading supplier to the NHS and private healthcare sector, with over 50 years’ experience. We specialise in the manufacture and supply of medical products for healthcare professionals across Anaesthesia, Surgery, Podiatry and Primary Care. We control every aspect of our product and service offering through rigorous quality and operational procedures, helping us to provide reliable products and services to our customers.

Where is your personal data stored?
The personal data we hold is stored within secure systems used by Timesco and our approved service providers.
Some of the data we collect may be transferred to, stored by or processed by third-party service providers. In some circumstances, this may involve processing outside the UK or European Economic Area.
Where personal data is transferred internationally, Timesco will take appropriate steps to ensure that it is handled securely and in accordance with applicable data protection requirements.

The information we collect and how we use it:
We may collect information that you provide to us when filling in forms on our website (www.timesco.com), subscribing to our services or marketing communications, attending our events, participating in a survey, or corresponding with us by phone, email or other means.

Email:
We may monitor our email communications, including whether emails are successfully delivered and, where supported by the systems we use, whether emails have been opened or interacted with. We may stop sending email communications where messages cannot be delivered or where you have withdrawn your consent or opted out of receiving them.

Post:
From time to time, we may send postal communications including brochures, newsletters, product information and offers. Where postal communications are returned to us, or where we are otherwise informed that contact information has changed, we may update our records. We may stop sending postal communications where we believe the address we hold is no longer accurate.

Calls:
Calls made to or received from Timesco may be recorded for purposes including quality monitoring, training, auditing and the improvement of the services we provide.

Web:
Visitors to our website may be tracked using analytics and similar technologies, as described in our Cookie Policy.

Cookies:
We may use cookies and similar technologies to collect information about how our website is used. Cookies are small files stored on your browser or device. They help us to improve our website, understand how visitors use it and provide a more relevant and personalised experience.
Some cookies are essential for the website to operate, while others may be used for analytics, functionality or marketing purposes. Where required, we will ask for your consent before placing non-essential cookies on your device.
Third-party services used on our website may also place cookies. The use of these cookies is subject to the privacy and cookie policies of the relevant third-party provider.

IP addresses:
We may collect technical information about your device and internet connection, including your IP address, operating system and browser type. This information may be used for purposes including system administration, website security, analytics and understanding how visitors use our website.

The personal data we may collect:
The personal information we collect may include your name, postal address, personal or business email address, telephone number, company or organisation details, and financial or transaction information where relevant.
This information may be held and used by us for the following purposes:
To provide and manage our products and services;
To communicate with you about your enquiries, orders or account;
To keep you informed about company services, product information and news where you have given us permission to do so;
To improve our customer service and make our services more useful and relevant to you; and
To notify you about upcoming events where you have given us permission to do so.

Information we obtain from other sources:
We may obtain information about you from other sources, including publicly available sources and third-party services.
Where required by applicable data protection law, we will inform you that we hold your personal data within the appropriate timeframe. This may include information about the categories of personal data we hold, the source from which the data originated, whether the information came from publicly accessible sources, and the purposes for which we intend to retain and process the data.

Disclosure of your information:
We may share your personal information with carefully selected third-party service providers where necessary to operate our business and provide our products and services.
These may include providers of customer relationship management and business management systems, email marketing and communications services, website hosting, management and analytics services, financial, accounting and payment services, IT, cloud storage and technical support services, and other professional or operational services that support our business.
Where third parties process personal data on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data protection requirements.
We may also disclose personal information where required by law or where necessary to protect our legal rights.

Retention of your data:
We recognise our responsibility to maintain accurate information and to retain personal data only for as long as it is reasonably required for the purposes for which it was collected, our legitimate business interests and any applicable legal or regulatory obligations.

Different categories of personal data may be retained for different periods. The criteria we may use when determining how long to retain personal data include:
The nature and sensitivity of the personal data;
The purpose for which the data is held;
The accuracy and continued relevance of the information;
Our ongoing relationship with you;
Our legitimate business requirements; and
Our legal and regulatory obligations.

Depending on these factors, we may retain your personal data within our authorised business systems, archive some or all of your personal data where appropriate, or securely delete or anonymise personal data that is no longer required.

What are your rights?
You have rights in relation to the personal data we hold about you.
Depending on the circumstances and applicable data protection law, these may include the right to request access to the personal data we hold about you, ask us to correct inaccurate or incomplete information, request the deletion of your personal data, request that we restrict the way your personal data is processed, object to certain types of processing including direct marketing, and withdraw your consent where we rely on consent to process your personal data.
Where required, we will obtain your consent before using your personal data for direct marketing purposes. You can withdraw your consent or change your marketing preferences at any time.
You have the right to request information about the personal data we hold about you at any time. If you would like to make a request for information, or exercise any of your data protection rights, please email marketing-mailings@timesco.com.
We may ask you to verify your identity and provide further information to help us process your request.

How do we protect your personal data?
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
Information is stored within secure, password-protected systems supported by appropriate security measures, including firewall protection and access controls.
We also maintain internal policies and provide regular guidance to employees to help reduce the risks associated with phishing, malicious links, malware and other cyber security threats.
While we take reasonable steps to protect the personal data we hold, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Changes to our Privacy Policy:
Timesco may update this Privacy Policy from time to time.
Any changes will be published here so that you can understand what personal data we collect, how we use it and who we may share it with.
If you have any questions or concerns about this Privacy Policy or how Timesco handles your personal data, please contact us at marketing-mailings@timesco.com.